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Email us customerservice@ultron.co

Estimated response time: 24 hours (Monday to Friday UTC+08:00)

All sale merchandise is final sale. We will not accept returns, or order cancellations on sale merchandise. 

Within Malaysia

FREE SHIPPING AND RETURN WITHIN MALAYSIA ON FULL PRICE ORDERS.

We will authorize return and arrange for a complimentary return for full-price orders only for Malaysian addresses. They need to be returned within 14 days from receiving your order. Customers are only granted one exchange per order based on availability of stock. 

Please submit a written notification to customerservice@ultron.co so we may personally arrange your return for non-sale items only for Malaysian addresses. Do explain why you would like to exchange or return your items and if the product is faulty, please provide us with full details and images where necessary. Once the goods are returned to us in the original and unused condition, we will proceed the exchange or refund. We kindly ask that you allow 5 working days for returns to be processed. Process time may be longer during busy periods. 

International Returns

If you any reason you are not satisfied with our product, you can return them for a refund (postage will be not refunded). Returning items from abroad will have to be at customers cost. Please be sure to ship the package with a carrier that can provide tracking and insurance. We cannot replace packages lost during return shipment if proof of tracking is unavailable. We will be happy to work with you to find an efficient way of returning the product if you wish to do so. Simply email us and we will be happy to see what we can do. 

Please package the goods carefully in the original packaging and return them to:

BEYOND ULTRON SDN BHD (Returns Department)
Level 2-19 NU Sentral Shopping Centre
Jalan Stesen Sentral 5,
Brickfields,
50470 Kuala Lumpur
Email : customerservice@ultron.co

We will inform you by email that your return has been processed within 3 working days of receiving it through the post. You will receive an email confirming that your return is received. Once the goods are returned to us in the original and unused condition we will quality check the, and process a refund for the goods. Depending on the original payment it may take 7 to 10 business days to see the refund on your account. 

Unfortunately on international sales, custom duties and sales taxes are non-refundable; however, you may be able to recover these fees by contacting your local customs bureau.

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